Privacy Policy

This Privacy Policy explains how One Step Training (“we”, “us”, or “our”) collects, uses, stores, and discloses personal information when you use our website and Services.

1. What we collect

Depending on how you interact with us, we may collect:

• Contact details (e.g. name, email address)
• Training information you submit (e.g. experience, goals, injuries, check-in responses)
• Payment information (processed by third-party providers such as Stripe; we do not store full card details)
• Website usage data (e.g. pages visited, device and browser information, approximate location)

2. How we use your information

• To deliver coaching services and digital products
• To respond to enquiries and provide support
• To process payments and manage subscriptions
• To improve our website, content, and Services
• To send important service or administrative messages

3. Marketing

We may send marketing communications where permitted by law. You can opt out at any time by using the unsubscribe link (if provided) or contacting us.

4. Analytics & advertising

We may use analytics and advertising tools (such as Meta Pixel) to understand website performance and measure advertising results. These tools may use cookies or similar technologies.

5. Sharing your information

We may share personal information with trusted service providers who help us run the Services (for example, payment processing, website hosting, analytics). We do not sell your personal information.

6. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No method of transmission or storage is 100% secure.

7. Data retention

We keep personal information only as long as needed to provide the Services and for legitimate business or legal purposes.

8. Your rights

You may request access to, correction of, or deletion of your personal information (subject to legal requirements). To make a request, contact us.

9. International users

If you access the Services from outside Australia, your information may be processed in Australia or other countries where our service providers operate.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact

For privacy questions or requests, contact us at [email protected].